Customer Services
FAQS

How much does it cost to subscribe?

  • The pricing in the UK is; Issue 1 £0.99 and Issue 2 £2.50 and issue 3 onwards £4.99.

Can I get the free gifts without subscribing?

  • These gifts are exclusive to subscribers, but if you would like to subscribe you can do so via our subscribe page.

What methods of payments do you accept?

  • You can pay by Direct Debit, Visa, Delta, Mastercard or Paypal. Please call our customer services team to make the arrangements.

I have not received all my issues, can you help?

  • Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line.

I have received the wrong issue/s.

  • We will replace all your issues with the correct copies. Please post your incorrect copies to Knit & Stitch Creative, Unit 4, Pullman Business Park, Pullman Way, Ringwood, Hampshire, BH24 1HD, with a note including your name, address, subscriber number and which issues you should have received. Alternatively, you can contact our Customer Services Team on 0344 472 5227 or email creacrafts@eaglemoss-service.com. Please include your name and subscription reference in the subject line.

How do I cancel my subscription?

  • You can cancel at any time giving 28 days notice - please contact our Customer Services Team at creacrafts@eaglemoss-service.com or call 0344 472 5227 If you email the team, please include your name and subscription reference in the subject line.

I can't find copies in the shops - help!

  • You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Services Team. Don't forget, if you take out a subscription issues will be delivered to your door free of charge and you will receive 4 fantastic subscription gifts! Full details are given on the subscribe page.

I can't get through on the phone number given.

  • We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at creacrafts@eaglemoss-service.com.

How can I get back copies?

  • To order back copies, please contact our Customer Services Team on 0344 472 5227 or email creacrafts@eaglemoss-service.com. Please note that it can take up to 21 days to deliver your back copies.

How can I get copies if I live outside the UK?

  • I am sorry, this collection is only available in the UK at the moment.

I can’t see some of the pages on the website. Help!

  • It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us at creacrafts@eaglemoss-service.com.

What day is the collection on sale?

  • Every Thursday.

How does the subscription work?

  • Every month we will send you 4 issues at a time through the post. Don’t forget that as a subscriber your first full priced issue is FREE and you’ll receive the 4 lovely free gifts too. Postage is also free and you can cancel at any time.

If I subscribe, when will I receive the free gifts?

  • We will send you your free magazine, needle holder and set of needles and hooks with your first delivery, then the craft bag with your second delivery and the bobble beanie kit with your sixth delivery

What do you get with each issue?

  • You receive 2 balls of wool plus needles with the first three issues – 4mm with Issue 1, 5mm with Issue 2, and 3.5mm with Issue 3. You’ll also receive a free binder with issue 3 and divider cards with issue 4. Subscribers to the Knit and Stitch also receive a specially-designed Needle Case with extra needles, two crochet hooks, and a cable needle.

Where do I get the needles for the various projects in the collection?

  • You receive needles with the first three issues – 4mm with Issue 1, 5mm with Issue 2, and 3.5mm with Issue 3 to get you going. Subscribers to the Knit and Stitch also receive a specially-designed Needle Case with extra needles, two crochet hooks, and a cable needle. All other needle sizes can be found at good craft retailers.

How does a premium subscription work?

  • The premium subscription is an exclusive offer giving you the opportunity to receive additional gifts throughout the collection by paying only 50p extra per issue. That means as a premium subscriber you get all of the benefits of a regular subscription, plus you receive a 4 fantastic kits Owl Doorstop, Tassel Cushion, Chic Purse and Cute Mouse. You will receive these in 4 different shipments over the lifetime of the collection. For more details on all of the gifts go to our subscriptions page.

If I take out a premium subscription do I still receive the other free subscription gifts?

  • Yes, as a premium subscriber you will receive the FREE subscription gifts in addition to the exclusive set of crea craft drawers and accessories.

When I start my premium subscription what issue will I start paying the additional 50p.

  • You will start paying the extra 50p from issue 2 onwards, if you start your subscription at a later issue you just have to pay an additional 50p per issue for the issues you have missed.

If I want to cancel my subscription am I entitled to a refund for my premium payments?

  • No, you will not be refunded

If I cancel my subscription am I able to pay the remaining premium payments to receive the additional items?

  • No, premium items are only available if your subscription is still running.
CONTACT US

If have a query not answered on our faqs please contact us at:

Post Address: Knit & Stitch Creative

Pullman Way

Ringwood

Hampshire

BH24 1HD

Tel: 0344 472 5227

Email: creacrafts@eaglemoss-service.com

FAQS ABOUT THE COLLECTION

My first square looks like it’s coming up small. Help!

  • The finished size of each square squares is 12cm. If the square is coming up small you need to change the needle size – see the Note in the pattern box which refers to reading a pattern card, know-how 1. if the square is just a little too small it can be blocked to size using the spray method. Pin the square out to size and spray with clean, cold water and leave to dry. All blocking information is featured in Issue 2.

Is the wool double knitting?

  • The yarns received in Issue 1, Harmony and Provenance, are both double knitting yarns. Please refer to the following link for all the details about the types of yarns they are.>

Are there 2 squares to make in each issue?

  • With each issue, one ball of yarn makes two squares. In each issue, you then learn how to tack them together to make a lovely double-sided square. You will make two double-sided squares per issue, which will create a reversible throw over time.

I loved your other magazine Knit & Stitch. Is this one completely new?

  • Yes! This is a brand-new magazine, with all-new content, brand new design, and a selection of new textured CreaCrafts yarns. The throw is double-sided in a warm, neutral palette.

What are the yarns made out of?/What are the compositions?

  • Please refer to the following link for all details about the yarns, including needle sizes and tensions: click here
Issue 8 Colourblock sweater

Correction for BACK neck shaping.

Work as given for front neck omitting the 6[8:8:8] rows after shaping on first side of neck and the 7[9:9:9] rows after shaping on second side of neck.